VPS Lakeshore — Global Lifecare SafeReport · Patient Safety IR
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Confidential & non-punitive. Reports go only to the Quality & Patient Safety team. The goal is fixing systems, not blaming people — anonymous reporting is always available.

Report a patient safety incident

Incidents, adverse events and near misses. Takes under two minutes — every field except the description is one tap.

Report anonymously
Your name is never recorded. Quality can’t follow up with you, but the report is treated identically.

You’ll get an IR number to track the outcome. Reporting a near miss is as valuable as reporting harm.

Report received

IR-2608-114

Thank you for speaking up. Your report is now with the Quality & Patient Safety team only.

Within 24 h — Quality triages: confirms type & harm level, informs the department head.
Within 7 days — department review; serious events get a root-cause analysis.
Then — corrective & preventive actions with owners and due dates; you can check the outcome with your IR number.
Monthly — de-identified learnings are shared in the patient safety huddle.
Quality team view

Triage queue

New and in-review incident reports. Triage SLA: 24 h from submission; RCA required for moderate harm and above.

Quality team view · worked example

IR-2608-104

Medication error · moderate harm · Wards Tower L4 · reported 6 days ago by a staff nurse (named report)

Incident

Patient (UHID ••••2913) prescribed enoxaparin 40 mg OD received 60 mg for two consecutive doses. Prescription was modified in HIS but the ward’s printed MAR was not reprinted. Identified at pharmacist reconciliation; physician informed, anti-Xa monitored, no bleeding event. Patient and family informed per disclosure policy.

Triage — Quality, day 0

Classification
Medication error — administration (wrong dose)
Harm level
Moderate — monitoring required, no lasting harm
RCA required
Yes (moderate+) — assigned to Nursing + Pharmacy + IT
Immediate action
Ward advisory: reprint MAR on every HIS prescription edit

Root cause analysis — 5 whys

Why 1 — wrong dose given?
Nurse followed the printed MAR, which still showed 60 mg.
Why 2 — MAR outdated?
Dose was changed in HIS after the morning MAR print run.
Why 3 — change not communicated?
HIS prescription edits don’t alert the ward; reprint depends on the prescriber remembering to inform.
Why 4 — why does the ward run on printed MAR?
Bedside eMAR rollout incomplete on L4; only 2 of 6 medication trolleys have tablets.
Why 5 — root cause
Hybrid paper/digital medication process without a forcing function when prescriptions change after print.

CAPA — corrective & preventive actions

HIS: prescription-edit alert to ward dashboard & auto-flag stale MAR prints
Owner: IT (HIS team) · due 15 Sep
In progress
Complete eMAR trolley rollout on L4 & L5
Owner: Nursing + IT · due 30 Sep
In progress
Pharmacist double-check for anticoagulant dose changes
Owner: Pharmacy · done 20 Aug
Done
Ward safety briefing: high-alert medication double-checks
Owner: Nursing Education · done 19 Aug
Done

Effectiveness check — scheduled

Quality re-audits L4 medication administration 30 days after CAPA completion (target: zero stale-MAR administrations in audit sample). IR closes only after the check passes; reporter is notified of the outcome.