Lakeshore One

One place to report and track everything that needs fixing —
IT, facility, housekeeping, biomedical & security.

Pilot accounts (PIN is set on first login):
LH-DOC01 doctor · LH-IT01 IT agent · LH-FM01 facility · LH-HK01 housekeeping · LH-BM01 biomedical · LH-SEC01 security · LH-MGT01 management · LH-ADMIN admin (adds real users)

What do you need?

Pick a service desk. Incidents and requests are tracked with response-time targets.

My tickets

Everything you've raised. You'll confirm closure once it's resolved.

Ops boards

Live bed state and today's operation theatre list — updated by the people doing the work.

Work queue

Open

In progress

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SLA on-track

Operations dashboard

Live position across all service desks.

Open tickets by service desk

Tickets raised · last 14 days

Average resolution time · last 7 days

Open incidents on campus

Recent activity

Administration

User accounts, roles and the audit trail. Only admins see this.